Serving Western Massachusetts and Northern Connecticut since 2003

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Meet Jenna Banaitis

As a student at Westfield University, Jenna Banaitis was invited to spend a semester working as an intern at Walt Disney World in Orlando Florida. What better place to hone customer service skills than at Disney, and hone them she did. She made such an impression that she was one of 12 interns  invited to accept a permanent position at Disney. The invitation arrived one week after she had already accepted a full time position as a program coordinator with the Make-a-Wish foundation, so off to Boston she went.

In 2002 she left Boston to return to the Springfield area to marry her college sweetheart, Todd Banaitis. She continued to work for Make-a-Wish in the Springfield office until the birth of their first child, Caleb, followed by Chloe, their second child.  Eight years later in 2013. Jenna founded a small consulting firm. However, when a position opened at her children’s school for she decided to accept a development director.

 In 2018 she was invited to join her father, Tom, at Bay West Appraisers. He was thrilled when she accepted. She didn’t waste any time registering and completing the required courses and exams. Tom's instincts about Jenna proved right. She's a quick learner, eager to learn, technologically efficient, independent, and possesses excellent customer service skills.

Welcome to the Bay West team, Jenna.